Reboot, Factory Reset, and upload log files on the Polycom VVX

How to Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 300/310/400/410/500 IP phonesHow to

Multiple Key Combinations on the VVX 300, 310, 400, and 410 Phones
Pressing multiple key combinations enable you to perform certain operations on the VVX 300, 310, 400, and 410 phones. The multiple key combinations on the VVX 300, 310, 400, and 410 phones are as follows:

  • Reboot the Phone—Press and hold the dial pad keys 0, 1, and 3 simultaneously for about three seconds, or until you hear a confirmation tone.
  • Restore Factory Defaults—Press and hold the dial pad keys 1, 3, and 5 simultaneously during the Updater process until the password prompt appears. Enter the administrator password to initiate the reset. Resetting to factory defaults will also reset the administrator password to 456.
  • Upload Log Files—Press and hold the dial pad keys 1, 5, and 9 simultaneously until you hear a three-second confirmation tone.

 

 


 Multiple Key Combinations on the VVX 500 Phone
Pressing multiple key combinations enable you to perform certain operation on the VVX 500
phone. The multiple key combinations on the VVX 500 phone are as follows:

  • Reboot the Phone—Press and hold 0, 1, and 3 dial pad keys simultaneously until a confirmation tone is heard or for about three seconds.
  • Restore Factory Defaults—Press and hold the 1, 3, and 5 dial pad keys simultaneously during the countdown process in the Updater until the password prompt appears. Enter the administrator password to initiate the reset. Resetting to factory defaults will also reset the administrator password (factory default password is 456).
  • Upload Log Files—Press and hold the 1, 5, and 9 dial pad keys simultaneously until you hear a three-second confirmation tone.

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